Change Management is the process for managing the implementation of changes to the ICT infrastructure including hardware, software, services or related documentation. Its purpose is to minimise the disruption to ICT services caused by change and to ensure that records of hardware, software, services and documentation are kept up to date.
A change may be the result of a major technical failure. Alternatively a change may be the result of a new ICT software or hardware requirement.
Some examples of changes are:
- replacing a failed desktop PC
- installing a new software application
- assigning a software licence to a different user
- installing additional memory in a server
- revising a procedure document.
N.B. Please continue to call 249 for all your ICT and Telecoms problems. We can advise on whether a change mangaement form needs completing.
Change Management is proactive technical support focused on preventing incidents and problems by effective planning. Some of the benefits are:
- consistent planning for change
- consistent planning in case of failure of change
- communication with appropriate parties before change occurs
- approval received from appropriate parties before change occurs
- reduction in incidents and problems caused by unplanned change
- time spent on preparation and prevention rather than fire fighting and downtime
Simply fill out this form and submit it, and your change will be reviewed. You will be informed whether your change request has been accepted or declined.
